Terms of service

Overview

This website, https://lucyinthedream.com, is operated by Lucy in the Dream. Throughout this site, the terms “we,” “us,” and “our” refer to Lucy in the Dream. By accessing our website or purchasing products such as plush blind boxes, BJD dolls, PVC figures, 20 cm dolls, or anime-inspired keychains, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including all policies referenced herein, such as our Privacy Policy, Return Policy, and Shipping Policy. These Terms apply to all users, including browsers, customers, vendors, and contributors of content.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you may not access or use our Service. Your continued use of the website after any updates to these Terms constitutes acceptance of those changes.


Section 1 - Online Store Terms

By using our Service, you represent that:

  • You are at least the age of majority in your state, province, or country of residence (typically 19).

  • If you are the age of majority and allow minors (e.g., your dependents) to use the site under your supervision, you consent to their use and are responsible for their compliance with these Terms.

You agree not to use our products or Service for:

  • Any illegal or unauthorized purpose, including violating copyright, trademark, or other laws in your jurisdiction.

  • Transmitting viruses, worms, or malicious code that could harm our Service or other users’ devices.

  • Engaging in activities that breach these Terms, which may result in immediate termination of your access to the Service.


Section 2 - General Conditions

We reserve the right to refuse service to anyone at any time for reasons including, but not limited to, suspected fraud, violation of these Terms, or operational constraints.

You understand that:

  • Your content (excluding payment information) may be transferred unencrypted over networks and adapted to meet technical requirements. Payment information (e.g., credit card details) is always encrypted during transmission.

  • You may not reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, including product images, descriptions, or website content, without our express written permission.

Headings in these Terms are for convenience and do not affect their interpretation.


Section 3 - Accuracy, Completeness, and Timeliness of Information

The information on our website, such as product descriptions, pricing, or availability, is provided for general purposes and may not always be accurate, complete, or current. For example:

  • Product images (e.g., plush dolls or PVC figures) may vary slightly due to lighting or monitor settings.

  • Stock levels may change rapidly during high-demand periods.

We are not responsible for inaccuracies or errors on the site, and you should not rely solely on this information for decisions without consulting more reliable sources (e.g., contacting us at [email protected]). Historical information on the site is for reference only and may not be current. We may modify site content at any time, but we are not obligated to update it. You are responsible for monitoring changes to our website.


Section 4 - Modifications to the Service and Prices

We reserve the right to:

  • Change product prices (e.g., for blind boxes or doll outfits) without notice.

  • Modify, suspend, or discontinue the Service or any part thereof (e.g., specific product lines) at any time without notice.

  • Introduce new features, tools, or products, which will also be subject to these Terms.

We are not liable to you or any third party for any price changes, service modifications, suspensions, or discontinuations.


Section 5 - Products and Services

Our products, including plush blind boxes, BJD dolls, PVC figures, 20 cm dolls, and anime-inspired keychains, are primarily available online and subject to our Return Policy. Key details:

  • Limited Quantities: Some products, such as limited-edition Honkai: Star Rail keychains, are available in restricted quantities and may sell out.

  • Product Display: We strive to accurately display product colors and details, but we cannot guarantee that your device’s display will reflect the actual product due to variations in monitors or lighting.

  • Sales Restrictions: We may limit sales to specific regions, individuals, or quantities (e.g., restricting bulk purchases to prevent reselling). We may also discontinue products or cancel offers where prohibited by law.

  • No Quality Guarantee: While we aim to provide high-quality collectibles, we do not warrant that products will meet your expectations. Any issues with product quality are addressed per our Return Policy.


Section 6 - Accuracy of Billing and Account Information

We reserve the right to:

  • Refuse or cancel orders at our discretion, including those suspected of being placed by resellers, dealers, or for fraudulent purposes.

  • Limit quantities purchased per person, household, or order (e.g., capping purchases of limited-edition PVC figures).

  • Notify you of order changes or cancellations via the email, phone number, or billing address provided.

You agree to:

  • Provide accurate, current, and complete account and billing information for all purchases.

  • Promptly update your account details, including email, shipping address, and payment information, to ensure smooth transactions and communication.

For additional details, see our Return Policy.


Section 7 - Optional Tools

We may provide access to third-party tools (e.g., live chat widgets or analytics platforms) to enhance your experience. These tools are offered “as is” without warranties or endorsements from us. Your use of these tools is at your own risk, and you should review the third-party providers’ terms. We are not liable for any issues arising from your use of these tools. Future features or tools introduced on the site will also be subject to these Terms.


Section 8 - Third-Party Links

Our website may include links to third-party sites, such as social media platforms or payment processors. These sites are not affiliated with us, and we are not responsible for:

  • The accuracy, content, or practices of third-party websites.

  • Any harm, damages, or losses resulting from transactions or interactions with third-party sites.

You should review third-party policies (e.g., privacy or return policies) before engaging with them. Direct any concerns about third-party products or services to the relevant provider.


Section 9 - User Comments, Feedback, and Submissions

You may submit comments, feedback, or creative content (e.g., contest entries, product reviews, or suggestions) via our website, email, or other channels. By submitting such content (“Comments”), you agree that:

  • We may use, edit, copy, publish, distribute, or translate your Comments in any medium without restriction or compensation.

  • We are not obligated to keep Comments confidential, respond to them, or pay for their use.

  • Your Comments will not violate third-party rights (e.g., copyright, trademark, or privacy) or contain unlawful, defamatory, or harmful material.

  • You are responsible for the accuracy and legality of your Comments and will not use false identities or misleading information.

We may monitor, edit, or remove Comments we deem unlawful, offensive, or in violation of these Terms, but we are not obligated to do so. We are not liable for Comments posted by you or others.


Section 10 - Personal Information

Your submission of personal information (e.g., during account creation or checkout) is governed by our Privacy Policy. Please review it for details on how we collect, use, and protect your data.


Section 11 - Errors, Inaccuracies, and Omissions

Our website may occasionally contain errors, such as incorrect product descriptions, pricing, or availability (e.g., a plush doll listed at an unintended price). We reserve the right to:

  • Correct errors, inaccuracies, or omissions at any time without notice, even after an order is placed.

  • Cancel orders affected by such errors and notify you via email or phone.

We are not obligated to update or clarify information on the site unless required by law. No update or refresh date on the site implies that all content is current or accurate.


Section 12 - Prohibited Uses

You are prohibited from using our website or content to:

  • Engage in unlawful activities or solicit others to do so.

  • Violate international, federal, state, or local laws, including intellectual property laws.

  • Infringe on our or others’ intellectual property rights (e.g., copying our product designs).

  • Harass, defame, discriminate, or harm others based on gender, race, religion, or other protected characteristics.

  • Submit false or misleading information (e.g., fake reviews or account details).

  • Upload viruses, malware, or code that disrupts our Service or other websites.

  • Collect or track others’ personal information without consent.

  • Engage in spamming, phishing, scraping, or other malicious activities.

  • Interfere with our Service’s security features.

Violations of these prohibitions may result in immediate termination of your access to the Service and potential legal action.


Section 13 - Disclaimer of Warranties; Limitation of Liability

Our Service and products are provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that:

  • The Service will be uninterrupted, secure, timely, or error-free.

  • Products (e.g., blind boxes or dolls) will meet your expectations.

  • Results from using the Service will be accurate or reliable.

You use the Service at your own risk. Lucy in the Dream, its directors, employees, affiliates, agents, suppliers, or licensors will not be liable for any:

  • Direct, indirect, incidental, special, or consequential damages (e.g., lost profits, data loss, or replacement costs) arising from your use of the Service or products.

  • Issues related to errors, omissions, or interruptions in the Service, even if we are advised of their possibility.

In jurisdictions where liability limitations are not permitted, our liability is limited to the maximum extent allowed by law.


Section 14 - Indemnification

You agree to indemnify, defend, and hold harmless Lucy in the Dream, its affiliates, officers, directors, agents, suppliers, and employees from any claims, demands, or damages, including reasonable attorneys’ fees, arising from:

  • Your breach of these Terms or referenced policies.

  • Your violation of any law or third-party rights (e.g., intellectual property or privacy).

  • Your use of the Service or products.


Section 15 - Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain valid and enforceable.


Section 16 - Termination

These Terms are effective until terminated by you or us. You may terminate these Terms by:

  • Notifying us at [email protected] that you no longer wish to use our Service.

  • Ceasing to use our website.

We may terminate these Terms and your access to the Service at any time without notice if we believe you have violated these Terms or for any other reason. Upon termination, you remain liable for any obligations incurred (e.g., unpaid orders). Provisions such as indemnification and limitation of liability will survive termination.


Section 17 - Entire Agreement

These Terms, along with our Privacy Policy, Return Policy, and Shipping Policy, constitute the entire agreement between you and Lucy in the Dream regarding the Service. They supersede any prior agreements, whether oral or written. Our failure to enforce any right or provision does not waive that right or provision.


Section 18 - Governing Law

These Terms and any disputes arising from your use of the Service are governed by the laws of the United States, without regard to conflict of law principles. You agree to submit to the jurisdiction of courts in the United States for any legal actions related to these Terms.


Section 19 - Changes to Terms of Service

We may update these Terms at our discretion by posting changes on this page. It is your responsibility to check periodically for updates. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms. We will notify you of significant changes via email or a notice on our website where feasible.


Section 20 - Contact Information

For questions or concerns about these Terms of Service, please contact us at:

Email: [email protected]

Thank you for choosing Lucy in the Dream. We look forward to bringing joy to your collection!